As usual FEMA and Red Cross response to Hurricane Sandy disaster fails to meet expectations

Do these organizations really exist to help people in times of disaster? Their track record seems to prove otherwise?
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Insight: Red Cross response to Sandy fails to meet expectations | Reuters

(Reuters) - Noreen Ellis begged the American Red Cross for help a few days after Superstorm Sandy slammed into the U.S. East Coast.
A 90-year-old bedbound woman living on Ellis's block needed to be moved from the Rockaways, an eight-mile long, narrow spit of land in New York City, to a shelter with heat and electricity.
"I said, 'This woman needs to be transported. Can you help?' And the Red Cross said, 'We don't do that,'" Ellis said.
She shot back: "What does the Red Cross do?"
GOOD QUESTION! What does the Red Cross do???

Read on: Insight: Red Cross response to Sandy fails to meet expectations | Reuters